Covid-19 (corona virus) latest

Conronavirus is going to have a massive impact on all small businesses

We believe that the impact of COVID-19 is the biggest threat to our business in the 28 years we have been running Thorn Marine.  We also believe the sectors that are going to be hit the hardest are retail, leisure and travel.  These are our main areas of business!!!

Below we have detailed what we are currently doing with in each area of our business.

Day boat Hire

First let me assure you your welfare is our priority, we have updated our cleaning policies and the boat is now deep cleaned/disinfected inside and out after each trip.

The Government have advised to minimise social gatherings, a trip out on the dayboat is usually a social gathering. So we are leaving it up to you to decide what you want to do. If you are a family group who regularly socialise or live together then going out on the boat is no different to your every day environment. If you are a group of friends who meet infrequently or in one of the danger groups then rescheduling or cancelling might be the safest option. If you do wish to talk to us then please get in touch, we can then either reschedule your day or refund you.

Pubs and restaurants etc, we believe The barn Owl, Ye Old No3, etc are still open, this may change so it will be worth double checking with the venue if it is open, or bring a Picnic to enjoy on the boat.

Currently we are not sure how long the problem is going to last or if it is going to get worse. We will keep updating Facebook and the website as things develop!

Our normal cancellation policy is quite strict, however in this situation we are proposing that, any dayboat hire booked in for March or April you can reschedule your trip to later in the year and by the end of the week we will be offering to reschedule you to the same month next year, with out loosing your 2020 deposit or balance payments*.  We will, if there is no other option, cancel your booking and refund you, this is not the best option for us as it will dramatically effect our business this year.  We will be rolling this offer on month by month as long is the situation continues.

*(We are due a substantial license fee upgrade next year this will have to be paid as part of the balance, it is substantial to us but when we divide it up across all the hire it will probably be around a £10 per trip.)

Short Break Hire

Again let me assure you your welfare is our priority, we have updated our cleaning policies and the boats are now deep cleaned/disinfected inside and out after each trip.

As far as we are concerned it is business as usual, there is nothing stopping you taking a holiday on one of our boats, unless you have to self isolate.  We have spoken to all the customers who are booked in for March and April and they are all happy to continue to take there holiday.  Our canal is lock free for over 30 miles and another 13 miles with just one small lock, so isolation is easy!

Pubs and restaurants etc, we believe are still open, this may change so it will be worth double checking  if you are planning to stop off for a pub lunch, many places, we believe, will soon be offering a takeaway service.

Currently we are not sure how long the problem is going to last or if it is going to get worse. We will keep updating Facebook and the website as things develop!

We usually have strict cancellation conditions, however in this situation what we are proposing is a no quibble cancellation policy, if you need to cancel your trip in the next 2 months (rolling) due to the Coronavirus (COVID-19) situation, be that you need to isolate, you are ill, or you are just unsure we will refund you ALL of your money.  I would however prefer if you didn’t cancel as this is going to dramatically effect our business and I would prefer if you would reschedule you holiday for later in the year!*

As a Special offer I will be up dating the system tonight from April 17th until the end of May Cheshire Cat Will have an additional 20% discount on all booking, these are included in our no quibble cancellation! policy! The owner of Cheshire Cat is usually over for her 6 week holiday during this period, unfortunately she is unable to travel due to the current restrictions, she has rescheduled for later in the year

*(The price of a break varies throughout the year and any difference will need to be paid.)

Shop, Boat Safety Certificates and Maintenance

Again let me assure you your welfare is our priority, we have updated our cleaning policies and are regularly sanitising all contact points, door handles, card machine, worktops, etc

The shop remains open 8-5, 7 days a week. We will monitor this and comply with any government advice.  We believe diesel, coal, water, gas, pumpout, elsan, etc are all essential supplies and services.  We are still getting supplies from all our suppliers and can order any special items in for you.

Boat Safety Scheme Certificates are still going ahead, we are currently waiting for an update from the Management Committee, CRT and other licencing authorities as to what the future holds, when we know more we will let you know.  Our initial advice is if you need one soon and are in a high risk group/self isolating then contact the licencing authority and your insurance asap and discuss it with them.

We still have boats coming in for maintenance and blacking so if you need work to be done please contact us.

If you do need to cancel your BSSC or work for whatever reason please let us know asap we are here to help!

Also if you are stuck or need supplies, etc then please get in touch and we will do what we can to help!

 

Just a final word from us

Thanks for your help and understanding with this rapidly changing situation, as and when we know more we will update the site and facebook, if you are unsure about anything, please give us a call and we will see what we can sort for you.

Keep Safe and Well

Margaret, Brian, Nigel  and Dan

5*’s on Airbnb

Home James is now available on AirBnb

We have hosted our first two guests from Airbnb, and we are feeling great as both have left us 5* review, proves we must be doing somethin right!

It is quite a unique experience staying on board Home James, we will be on hand to welcome you onboard and show you round, and are available during you stay.

If you are planning a trip to Cheshire or you have friends or family coming to Stockton Heath and are looking for somewhere different to stay?  You can now book to stay on Home James for as little as 2 nights, It is currently only available during our low season November to February but if it works we will offer this all through the year when we have space available!

AirBnb

This is for static hire only, if you wish we can arrange a short trip at an additional cost, or if you wish to take the boat out for a break please book this through out website HERE or you can call us on 01925 265129 or email us at bookings@thornmarine.co.uk.

 

First Airbnb guests

Home James is now available on AirBnb

If you are planning a trip to Cheshire or you have friends or family coming to Stockton Heath and are looking for some where different to stay?  You can now book to stay on Home James for as little as 2 nights, It is currently only available during our low season November to February but if it works we will offer this all through the year when we have space available!

AirBnb

This is for static hire only, if you wish we can arrange a short trip at an additional cost, or if you wish to take the boat out for a break please book this through out website HERE or you can call us on 01925 265129 or email us at bookings@thornmarine.co.uk.

 

Lots of news this week!

Online booking now available!

If you are looking to book a short break you can now do it through our website.  Simply click the “Book a short Break” Button top right or on any of the short break pages, this will take you through to a booking page have look at the instructions, the system is based around a hotel booking system, so is not a perfect fit for boat hire but does a good job and it is free so we don’t have increase our cost to cover it.

Have a look here – Booking Page

You can also pay you deposit and balance online, we have teamed up with a company called FabPay, fear not they utilise SagePay as there payment gateway, it has the highest level of card data security (PCI DSS Level 1) and is 100% secure.

Fear not, if you do not want to book online we can still get you sorted either over the phone or in store, give us a call on 01925 265129 or email us bookings@thornmarine.co.uk and we will get back to you.

We have also sorted out pricing for next year, we have had to raise the prices a little £20-£40 for a midweek break BUT we have decreased the weekend prices by as much as £170!  We have also added an automatic discount to the system, if you book a weeks break you get a 10% Discount and for 10 days or more 15%

Cheshire Cat

Home James

Home James is now available on AirBnb

If you are planning a trip to Cheshire or you have friends or family coming to Stockton Heath and are looking for some where different to stay?  You can now book to stay on Home James for as little as 2 nights, It is currently only available during our low season November to February but if it works we will offer this all through the year when we have space available!

AirBnb

This is for static hire only, if you wish we can arrange a short trip at an additional cost, or if you wish to take the boat out for a break please book this through out website HERE or you can call us on 01925 265129 or email us at bookings@thornmarine.co.uk.

 

End of an era at Claymoore Navigation.

For over 40 years Claymoore Navigation have been on the Bridgewater Canal offering great affordable Canal holidays.

Sadly last month they closed their doors for the last time, the boats and most of the equipment were auctioned off and the site is now empty.

We have always worked very closely with them as we were in the same line of business, including hiring out each others boats and helping their customers when on holiday. They will be missed on the Bridgewater.

We are still in regular contact with some of the staff and they have found new jobs or are taking a well deserved break.

In November of last year we were asked to take over the running of Cheshire Cat, please follow the link for more information, she is what is known as a sponsored boat as in the boat is owned by a private individual who uses the boat occasionally but the rest of the time is let out on hire, manged by us. We still have space available through the summer if you are looking to book your break.

We are aware of some of their customer who booked in advance will unfortunately not able to take their holidays, as mentioned above we do have availability on Cheshire Cat, but our Dayboat is booked up weekends until Mid October and we have very few weekdays available.

We will have a second short break hire boat operating in the near future (in time for the summer), watch this space!!!!!!!!